Privacy Policy

Dundas Dentistry golden tooth

Effective Date: January 16, 2026

Dundas Heritage Dentistry (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://chalice.mx-dev.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) (and, where applicable, Ontario health privacy requirements).

1. Information We Collect

We may collect the following types of information when you interact with our Website or contact us:

  • Personal Information: such as your name, email address, phone number, mailing address, and any details you choose to provide through forms or messages.
  • Appointment & Inquiry Information: details you provide when requesting an appointment or asking a question (for example, preferred appointment times, reasons for your visit, or relevant background information).
  • Health Information (if provided): if you voluntarily submit dental/health-related information through our Website, it may be treated as sensitive information and handled accordingly.
  • Non-Personal / Technical Information: such as browser type, device information, IP address, pages viewed, referring/exit pages, and usage statistics.
  • Cookies and Similar Technologies: we may use cookies or similar tools to enhance your experience and understand how the Website is used. You can adjust cookie settings in your browser; some features may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect for purposes that may include:

  • Responding to inquiries and communicating with you.
  • Scheduling and managing appointments and providing requested services.
  • Improving our Website, services, and patient experience.
  • Maintaining internal records and administering our operations.
  • Complying with legal, regulatory, or professional obligations.

3. Consent

By providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy, subject to legal and regulatory requirements. You may withdraw consent in certain circumstances, although doing so may limit our ability to provide services or respond to requests.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose personal information in limited circumstances, such as:

  • Service Providers: to trusted third parties who help us operate the Website or provide business services (for example, website hosting, analytics, email/SMS communications, or appointment systems). These providers are expected to protect your information and use it only for authorized purposes.
  • Healthcare-Related Disclosures (when applicable): where permitted or required to support your dental care (for example, referrals, labs, insurers, or other providers), and in accordance with applicable privacy requirements.
  • Legal Requirements: if required by law or in response to lawful requests (such as a court order, subpoena, or regulatory inquiry).

5. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law, regulation, and professional record-keeping obligations.

7. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for certain uses of your information (where applicable).

To make a request, contact us using the details in Section 10.

8. Third-Party Websites

Our Website may include links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page and will be effective as of the posted “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle personal information, please contact us:

Dundas Heritage Dentistry
6 Sydenham Street
Dundas, ON L9H 2T4
Email: dundas@drchalicedentist.ca
Phone: 905-628-6541
Contact Page: https://chalice.mx-dev.com/contact/