Patient Information

For over 50 years, our family dental practice has been caring for the Dundas community from the same welcoming location. We’re proud to offer a relaxed, small-town dental experience built on familiar faces, warm smiles, and truly personalized care.

Patient Forms and General Information

To ensure we can provide you with the highest quality care, we kindly ask that you review the following Policies and Billing information. If you are a new patient, please complete the New Patient Information Form, Medical Questionnaire and Release of Records Form prior to your first appointment.

These forms help our team gain a clear understanding of your medical and dental history, insurance information, and any specific concerns you would like us to address. Completing it ahead of time allows us to prepare for your visit and allows the check-in process to be smooth and efficient.

If you have any questions while completing these forms, please don’t hesitate
to reach out — our team is always happy to assist you.

New Patient Information Form

Medical Questionnaire

Release of Records Form

Policies and Billing

Frequently Asked Questions

Do you accept new patients?

Yes, we are happily accepting new patients! Whether you’re new to the area, looking for a change, or haven’t seen a dentist in a while, our team is here to provide comfortable, comprehensive dental care. We welcome patients of all ages and look forward to helping you achieve a healthy, confident smile. To book your first appointment, simply contact our office and we’ll be glad to assist you.

Do you accept insurance, CDCP, or direct billing?

Yes, we accept all of these. Our office works with most dental insurance plans, participates in the Canadian Dental Care Plan (CDCP), and offers direct billing to third-party insurers whenever possible. We’re happy to help you understand your coverage, submit claims on your behalf, and provide cost estimates before treatment so you know what to expect.

What should I do in a dental emergency?

If you are experiencing a dental emergency during our regular office hours, please contact our clinic right away and we will do our best to see you as soon as possible.

For emergencies outside of our office hours, we are proud members of the Hamilton Academy of Dentistry, which provides an emergency on-call service for urgent dental needs.

Weekend Emergency Dental Care (Hamilton Academy of Dentistry):

Fridays: 1:00 – 9:00 pm
Saturdays & Sundays: 10:00 am – 9:00 pm
Emergency Phone Number: 905-516-1228

If you are experiencing severe pain, swelling, trauma, or any urgent dental concern during these times, please call the number above to reach the on-call dentist.

Your health and comfort are our priority, and we want to ensure you receive timely care whenever you need it.

How often should I schedule a dental check-up and cleaning?

Regular dental cleanings are an essential part of maintaining a healthy smile. For most patients, we recommend a professional cleaning every 6-9 months. These visits help remove plaque and tartar buildup, prevent cavities, and detect early signs of gum disease or other oral health issues.

Some patients may require more frequent cleanings depending on their individual oral health, medical conditions, or risk factors. During your appointment, our dental team will assess your needs and recommend a cleaning schedule that’s right for you.

Consistent dental cleanings, combined with daily brushing and flossing, are key to keeping your teeth and gums healthy for life.

Do you provide services for children and seniors?

Yes! We welcome patients of all ages, from young children to seniors, and provide care tailored to each stage of life to ensure comfort and optimal oral health.

Is your staff trained in infection control and safety protocols?

Our office follows the most current infection control and safety protocols as recommended by our dental colleges and public health authorities. Our dedication to these requirements and guidelines ensures a clean and safe environment for every patient.

Is your office wheelchair accessible?

Our office is fully wheelchair accessible to provide comfortable and convenient care for patients with mobility needs.

I have to cancel my appointment – what do I do?

We kindly request at least 24 hours notice for appointment changes or cancellations. Missed appointments or late cancellations will be subject to a late cancellation fee. Please give the office a call as soon as you can and we will find a new appointment date for you.

If you need more information or have specific concerns, our team is always happy to help.